Retail Operations Executive

Ho Chi Minh City, Vietnam · Retail Operation



Recruit, manage & motivate sales staff (CEOs) to have team spirit and be goal driven in order to achieve sales target

Calculate & track monthly CEO commission / incentive and propose recognition program to improve sales performance

Daily follow up with sales staff to ensure target achievement by day and MTD

Monitoring weekly staff duty roster & job performance

Organize monthly/ weekly CEO meeting, follow up target and propose action plan

Conduct regular counter visits and ensure the development of CEOs through regular coaching and appraisals

Supervise and execute marketing program and promotional activities formulated by Marketing team

Implement and follow up CRM program

Ensure retail excellence in accordance to brand guidelines through store fit out, customer service, VM and other operations

Pro-active in providing activities or action plan to attract customers to counters for sales achievement

Managing relationship with department stores operations personnel to facilitate smooth implementation of required work processes


Weekly report on sales by counter, by CEO, by KPIs (APT, UPT)/ key launches or animated products

Monthly report on sales by counter, by CEO, by KPIs (APT, UPT)/ key launches or animated products

Communicate competition’s marketing activity to management


Process stock allocation: process bi-weekly order of selling products & POSM for all counters

Process stock transfer among counters (if any)

Ensure stock level at all counters as per guideline to support for sales achievement

Track & control tester & GWP using at each counter. Provide monthly report of using

Responsible for stocks management at counters to deliver correct stock balances at month / year end as per inventory report from Accounting

Supervise to get monthly inventory report with batch codes from all counters

Arrange all payment requests related to counter spending

Submit monthly attendance record & commission calculation for all BAs

Responsible for yearly uniform outfit changing

Prepare stocks & manage staff in private sale event with the support from MKT

Assist in other operation jobs of the stores: stationary ordering, counter fixing,…



3-5 years of working experience

Prior experience in retail operation would be a plus

Good supervision skill; Self-starter and independent

Strong team player with the ability to work in a fast-paced, dynamic environment

Resourceful with a positive can-do attitude


Bachelor Degree holder

Proficient in MS Word, Excel and PowerPoint


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