Retail Operation Manager

Jakarta, Indonesia · L Beauty - Parfums Christian Dior · 004


Parfums Christian Dior (Indonesia) is one of the brands under L Beauty (Indonesia) which is a joint venture company between LVMH Perfumes & Cosmetics and Luxasia.

Core Responsibilities:

Retail Sales Development

  • Develop sales and manage sales performance by store/counter to reach the target and key performance indicators
  • Ensure efficient order taking and processing stocks to ensure optimum inventory at stores
  • Ensure retail counter management excellence (addict to retail program)
  • Ensure monthly detailed reporting to management (commercial lines including new launches)
  • Communicate competition’s marketing activity to management
  • Management of Sales Force

  • Ensure that BCs follow the DIOR art of selling and express Dior Brand values through customer service
  • Motivate BCs to increase team spirit and be goal driven
  • Conduct regular counter visits and ensure the development of CMs through regular coaching and appraisals
  • Implement local incentive programs
  • Ensure recruiting the best-qualified counter managers and BCs
  • Propose development plan to increase knowledge and skills, and ensure the follow-up of the Dior training program with Training Department
  • Involve in BCs allocation to stores
  • Plan & control expense budget on the retail activities (transportation, meeting…)
  • Brand / Image & Merchandising Execution

  • Enhance Dior Brand Image through visual merchandising, BC grooming and POS activities
  • Enforce strict and regular control of POS Merchandsing, decoration and operating conditions up to PCD standards and following central guildelines
  • Promotion / Animation Management

  • Supervise and execute the promotional activities formulated by Marketing department
  • Discuss and negotiate with the store to have visuals, promotion events etc.
  • Manage preparation status and feedback report for each promotion event
  • Requirements

    Key Competencies

  • Strong interpersonal & communication skill
  • People-oriented supervisory skill
  • Customer and sales focus
  • Technical skills

  • Negotiation skills
  • Good PCD product and selling knowledge
  • Good coaching and customer service skills
  • Benefits

    Training, career development, office in center business of Jakarta, good payment

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